The ps3toothfairy was developed because there was no good reason to have a great media system and nothing to access it with other than a sixaxis or the near impossible to operate in the dark PS3 remote. The PS3 remote was dismantled, analyzed, and the ps3toothfairy development began. It was really a pleasure developing a nice little consumer device on a short time line. Customer support has always been the focus. To that end, we design something our customers can use and we make sure we put our best effort into it. We are pleased with our results and always stand behind our products. You can always contact us anytime you have a question or comment.